In an ever-changing world, establishing trust can make or break business deals. The authors pinpoint the components of trust and explain how to apply their equations to a variety of situations. 16 charts.

In "True Professionalism, " trusted business expert David Maister argues that providing the best and most efficient services to clients involves a personal commitment to self-improvement and meeting the needs of others. This invaluable guide book of... [More...]

Available for the first time in paperback, the quintessential manual for managers of accounting, legal, consulting, architectural, public relations, and other service-related companies. "The professional service firm is the best model for tomorrow's... [More...]

In order to survive, today's professionals must earn the trust of their clients—-and re-earn it throughout their careers. This is a dynamic must-listen for successfully negotiating relationships in today's bold new economy.

This is a straight-talking, data-based, and energy-infused work of uncompromising scholarship and incomparable practicality. "There is absolutely nothing like this book on the shelves." James M.

In order to survive, today's professionals must earn the trust of their clients—-and re-earn it throughout their careers. This is a dynamic must-listen for successfully negotiating relationships in today's bold new economy.

In order to survive, today's professionals must earn the trust of their clients—and re-earn it throughout their careers. This is a dynamic must-read for successfully negotiating relationships in today's bold new economy.

In order to survive, today's professionals must earn the trust of their clients—-and re-earn it throughout their careers. This is a dynamic must-listen for successfully negotiating relationships in today's bold new economy.

Professional firms are forever trying to get their people to act like professionals - to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. Taking issue with such methods, David... [More...]

The world's top authority on professional service firms lays out a revolutionary management strategy that rewards effective coaches and team mentors instead of ego-trippers and superstars.