Matches 1 - 10.
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Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperativ
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COASTERS, ETC. is a beginning-level integrated application simulation. This simulation integrates administrative, written communication, and technological skills required to take the user into the 21st century. Working in the marketing department at the... [ More...]
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At Work in the Office is an integrated activity simulation that presents students with a variety of challenges. Students will prepare documents and complete tasks similar to those required in a technologically advanced office. Designed to be used as a... [ More...]
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"Fine words butter no parsnips" That is why this book is not just about words its about action. It will make you smile, may even make you laugh, and at the same time can have a serious impact on the way you do business. Steve Kay, Business Trainer and... [ More...]
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The book begins by defining waste as it pertains to the office and applies new techniques that fully eliminate waste.
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Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees, it hurts an entire company. Pearson and Porath examine the devastating toll that bad behavior can have on otherwise... [ More...]
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Planning Office Spaces is a clear, accessible book written to help designers and their clients understand the challenges to be faced when planning a new office. It explains what questions should be asked and shows the alternative solutions on offer and... [ More...]
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